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2023-088 Director, Development Operations

ABOUT OCEAN CONSERVANCY

Ocean Conservancy works to protect the ocean from today’s greatest global challenges. Together with our partners, we create evidence-based solutions for a healthy ocean and the wildlife and communities that depend on it.

POSITION SUMMARY

The Director of Development Operations is a new position within the organization. The Director is being recruited in response to the significant institutional revenue growth achieved over the past five years, and the resulting desire to centralize and upgrade essential processes, policies and procedures relating to revenue generation. The Director’s mission is to lead a high-performing team that provides critical operational services to the Development department, and to serve as a member of the broader cohort of Development Directors that ensures excellence across Ocean Conservancy’s fundraising programs. This is an exciting opportunity for a strong leader to put their mark on a new approach to how Ocean Conservancy delivers on its Development Operations goals.

PRIMARY RESPONSIBILITIES

DATA MANAGEMENT

  • Provide strategic oversight of all donor management systems and processes including data management and governance, analytics, reporting, training, hygiene, segmentation and support.
  • Liaise with the legal team on matters around donor privacy and security, ensuring compliance with relevant regulations and laws, and maintain a strategic division of duties between the Development and organizational operations teams re: data management.

REVENUE RECOGNITION & REPORTING

  • Supervise efforts relating to revenue recognition, gift entry and the monthly financial reconciliation process and associated reports.

DEVELOPMENT ADMINISTRATION

  • Assess and improve core Development operating procedures across a range of services. Examples include donor acknowledgements, invoice generation, records retention (digital and hardcopy), etc.
  • Ensure proper documentation and upkeep of key Development operating procedures, signature authorities, gift acceptance policies and similar processes.
  • Oversee Development’s role in mail & check processing, in-house production efforts, and other functions that require coordination of physical facilities.
  • Manage procurement and inventory of supplies, autopen, stationary, subscriptions and other materials and services for the team.
  • Ensure adequate access to notary services for the team.
  • Lead constant efforts to assess and improve Development Operations.

PROJECT MANAGEMENT

  • Manage special time-bound projects of importance to the Development team (for instance, data digitization to support our return-to-office efforts.)
  • Design and implement operational strategies for special partnerships and campaigns (for example, #TeamSeas.)
  • Supervise delivery of technology & logistical support for special events and outreach efforts.

TEAM & RELATIONSHIP MANAGEMENT

  • Partner effectively with the Chief Development Officer, Vice President of Resource Development, other Development Directors, the Vice President of Operations, the Director of Data Information Systems and Business Intelligence, and the IT and Finance teams to implement strategic solutions to maximize philanthropic services and revenue generation.
  • Build and supervise a high-performing team of 4+ direct reports that effectively delivers a client-services approach to meeting goals and implementing best practices on behalf of the Development department.
  • Make recommendations to the Vice President of Resource Development and Chief Development Officer about the Development Operations team structure and staffing needs.
  • Manage and optimize RFP processes to secure, and relationships with, core operational vendors including those for caging services (lockbox); data architecture, strategy, and support services; data digitization consultant and others as needed.

Other duties as required.

REQUIRED SKILLS/QUALIFICATIONS/EXPERIENCE

  • Ability to work in partnership with direct reports, organizational leadership, and a community of vendors to build a high-performing team and achieve results.
  • Passion for problem-solving, finding solutions to complex challenges, and increasing efficiencies to make the work environment more effective and rewarding.
  • Demonstrated ability to assess operational needs, prioritize among competing needs, and align & move others toward agreed-upon goals.
  • Grace under pressure.
  • Proficient with Raiser’s Edge or other CRM tools and platforms and a demonstrated aptitude to gain expertise in Ocean Conservancy’s data management systems in such a manner that it becomes a system not just of record but action.
  • Ability to deliver metrics/KPIs on the fundraising programs to inform strategic decision-making at the department and organizational levels.
  • Familiarity with direct market fundraising principles and practices and ability to supervise delivery of data required to support those efforts.
  • Knowledgeable about gift acceptance policies, revenue recognition policies & procedures, donor privacy concerns, and the intersection between Development, Finance, Legal and IT.
  • Demonstrated ability to establish and document project management timelines and milestones with clear ownership of responsibilities, providing ongoing reporting of progress in a meaningful manner including risks and consequences while holding people accountable to deadlines.
  • Experience building a team with a client-services centered-approach, and developing and implementing policies, practices and procedures that balance compliance, risk management, best practices, and human-centered design.
  • Awareness of personal leadership style and strengths; passion for building a learning-culture; developing direct reports, and ability to receive and provide consistent feedback with a growth mindset.
  • Willingness to advance Ocean Conservancy’s Justice, Equity, Diversity, and Inclusion goals.
  • Passion for Ocean Conservancy’s mission and the critical role that Resource Development plays in achieving it.
  • A knowledgeable, good-humored, and respectful colleague.

EDUCATION/TRAINING

  • Bachelor’s Degree required.
  • Training in data/database management; project management; Development-related compliance and operational issues strongly preferred.

COMPENSATION

Ocean Conservancy is committed to equity in its pay practices and posts expected hiring ranges for each of its positions. Salary minimum is $115,566; salary midpoint is $144,509. Compensation will be commensurate with the candidate’s specialty skills, years of experience, location, and unique background.  We would welcome the opportunity to connect with potential candidates whose salary requirements may be outside of the expected hiring range.

TO APPLY
If you think you’d be a great fit for the job and are interested in joining Ocean Conservancy’s team, please apply here.

COVID-19 REQUIREMENT
You will be required to provide proof of full vaccination status or submit to regular masking and testing as a condition of employment at Ocean Conservancy’s meetings, gatherings, and offices. You may request accommodation for medical or religious reasons.

EQUAL OPPORTUNITY EMPLOYER

Ocean Conservancy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We encourage applicants who have a diverse level and range of relevant skills and experiences to apply. A 100% match is not required. We want to support employees’ career growth and in return, our employees help Ocean Conservancy grow into a stronger, more inclusive organization.

Ocean Conservancy is an equal opportunity employer.

Location
  • Washington, DC
Department
  • Resource Development
Reports To
  • Vice President of Resource Development
Hours
  • Full Time

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