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2023-104 Director of I.T. Operations

ABOUT OCEAN CONSERVANCY

Ocean Conservancy works to protect the ocean from today’s greatest global challenges. Together with our partners, we create evidence-based solutions for a healthy ocean and the wildlife and communities that depend on it.

POSITION SUMMARY

The Director of IT Operations ensures the successful implementation of Ocean Conservancy’s technology strategy by developing and implementing IT policies, creating and improving IT-related business processes, and ensuring the successful management of the Ocean Conservancy IT infrastructure. The Director has primary responsibility for the consistent, stable, and efficient operation of the entire Ocean Conservancy technology infrastructure (on-premises, endpoint, and cloud-based computing platforms).  The Director also has primary responsibility for cybersecurity at the Ocean Conservancy.

Working under the guidance of the Vice President of Operations and in collaboration with the Director of Data Analytics, Information Systems and Business Intelligence, the Director of IT Operations ensures that IT systems are stable, reliable, and meeting the business requirements of departments, teams, and staff throughout the organization.

The Director must combine a strong technical background and understanding of a wide range of IT solutions with an ability to execute on strategy and implement and maintain management systems including policy, process, and staff management.

PRIMARY RESPONSIBILITIES

  • Ensure that the design, installation, planning, security, and maintenance of Ocean Conservancy’s technology infrastructure is aligned with the Ocean Conservancy technology strategy and consistent with industry best practices.
    • Develop, promote, and maintain organizational IT policies, processes, and best practices.
    • Evaluate updating legacy applications to cloud based platforms where appropriate.
    • Define business continuity and disaster recovery requirements for the organization in collaboration with the VP of Operations and other department heads and team leads.
  • Develop and maintain IT infrastructure budget under the guidance of the VP of Operations.
    • Negotiate contracts and maintain vendor relationships for server, network, multi-site Internet, telecommunication, and cloud-based products and services.
    • Leads or oversees IT manager on procurement of computer, server, and network equipment as well as HVAC, copier services, and remote office equipment.
    • Oversee software licensing, computer deployment, and inventory management.
  • Understand the specific cybersecurity risk factors impacting Ocean Conservancy and implement and maintain the necessary systems, policies, and measures for mitigating those risks.
    • Ensure strong security for servers and systems and work with VP of Operations and Director of Data Analytics, Information Systems and Business Intelligence to ensure that the organization is following industry cybersecurity best practices appropriate the specific level of risk.
  • Staff, manage and oversee the IT Operations team to ensure that daily operation of Ocean Conservancy’s on premise and cloud-based infrastructure, network, servers, switches, and data communications.
    • Supervise IT Manager and IT Administrator, providing guidance, direction, and oversight of the management of the infrastructure.
    • Supervise maintenance of disaster recovery colocation site equipment and update business continuity plan.
    • Liaise with appropriate departmental staff on fulfilling IT requests (such as domain name acquisition, DNS configuration, and CRM system maintenance).
    • Manage and oversee third party contractors and vendors.
  • Define organizational service delivery objectives and review reports from the IT Manager and IT Administrator on the resolution of IT issues, including a close understanding of the staff experience of IT.
    • Coordinate the training and education of all Ocean Conservancy staff on the proper and optimal use of organizational technology resources, including IT security training.
  • Direct and indirect supervisory responsibility for two to four full time staff, also serving as their coach.
  • Manage staffing including interviewing, hiring, and training new employees, as well as planning, assigning, directing their work, and conducting staff performance evaluations. Responsible for development and oversight of IT department including strategic direction, budgeting, and short and long-term planning, monitoring, and reporting.

REQUIRED SKILLS/QUALIFICATIONS/EXPERIENCE

  • Minimum 5 years’ experience in nonprofit technology solution role including the evaluation, selection, implementation, and training of technology solutions.
  • Minimum of 10 years progressive work experience in IT with at least 5 years in a management capacity.
  • Minimum 5 years’ experience in IT infrastructure support, planning, and administration.
  • Strong understanding of networking including routers, switches, cabling, wireless networking, and VPN remote access technology.
  • Strong understanding of Microsoft technologies including Windows, Windows Server, Active Directory and Microsoft 365.
  • Strong knowledge of Windows 10 including configuration, deployment, and patching.
  • Strong understanding of managing 3rd party Software-as-a-Service (SaaS) tools such as Okta, Raiser’s Edge, Zoom, etc.
  • Proven accuracy with extreme attention to detail; demonstrated analytical and problem-solving skills.
  • Strong multi-tasking abilities; able to work independently with self-accountability.
  • Experience making process improvements with the support of a team.
  • Experience leading a team and facilitating strong collaboration.
  • Commitment to the highest level of internal customer service.
  • This position requires a background check.

EDUCATION/TRAINING

  • Bachelor’s Degree in Information Technology or appropriate substantial professional experience
  • Professional certifications in both technical and IT management beneficial (Microsoft MCSE certifications, Network+, Security+, ITIL, CCNA, CISSP, PMP).

COMPENSATION

Ocean Conservancy is committed to equity in its pay practices and posts expected hiring ranges for each of its positions. Salary minimum is $128,235; salary midpoint is $160,371. Compensation will be commensurate with the candidate’s specialty skills, years of experience, location, and unique background.  We would welcome the opportunity to connect with potential candidates whose salary requirements may be outside of the expected hiring range.

TO APPLY

If you think you’d be a great fit for the job and are interested in joining Ocean Conservancy’s team, please apply here.

COVID-19 REQUIREMENT

You will be required to provide proof of full vaccination status or submit to regular masking and testing as a condition of employment at Ocean Conservancy’s meetings, gatherings, and offices. You may request accommodation for medical or religious reasons.

EQUAL OPPORTUNITY EMPLOYER

EQUAL OPPORTUNITY EMPLOYER

Ocean Conservancy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We encourage applicants who have a diverse level and range of relevant skills and experiences to apply. A 100% match is not required. We want to support employees’ career growth and in return, our employees help Ocean Conservancy grow into a stronger, more inclusive organization.

Ocean Conservancy is an equal opportunity employer.

Location
  • Hybrid within the Washington, D.C. Metro Area
Department
  • Operations
Reports To
  • Vice President of Operations
Hours
  • Full Time

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