Jobs

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Coordinator, Membership Services

ABOUT OCEAN CONSERVANCY

Ocean Conservancy educates and empowers citizens to take action on behalf of the ocean. From the Arctic to the Gulf of Mexico to the halls of Congress, Ocean Conservancy brings people together to find solutions for our water planet. Informed by science, our work guides policy and engages people in protecting the ocean and its wildlife for future generations.

POSITION SUMMARY

The Membership Services Coordinator acts as a crucial component of the Membership department, handling customer service and administrative duties related to member care. This includes written and verbal correspondence (via the phone), data entry and data hygiene. This position must provide excellent customer service to the organization’s members, activists and the general public regarding the work of Ocean Conservancy.

PRIMARY RESPONSIBILITIES

  • Answers daily phone calls from members and the public who contact the membership services line, responds in a timely fashion or routes calls to staff as appropriate. Serves as secondary point of contact for all member issues.
  • Edits data in the Raiser’s Edge database including name and address updates, additions/changes and deposit rejects. Assists in periodic data cleanups and other data hygiene projects as needed.
  • Determines where donations coming from mail without source coding should be coded in Raiser’s Edge.
  • Works within Engaging Networks (EN) content management system to eliminate duplicate records; ensures that EN and Raiser’s Edge records are up-to-date and synced.
  • Assists the Digital team with certain member requests.
  • Processes acknowledgments of gifts as needed.
  • Processes “in honor of,” “in memory of” and “gift of membership” correspondence.
  • Responds to postal mail and email correspondence daily, including requests for information and membership complaints; ensures a timely response.
  • Stays abreast of Ocean Conservancy’s program work and current events as they relate to one another. Anticipates high call and email volume related to current events, news and Ocean

Conservancy’s direct mail marketing schedule.

  • Performs simple research and takes initiative to find answers to member queries; writes and edits findings to compose an appropriate response.
  • Prepares and mails member premiums.
  • Provides full-time member services support for 1-4 weeks after each of the four acquisition drops of the year.
  • Fills in for the member services manager during scheduled absences.
  • Completes in-house batching for development 2-4 times a week.
  • Assists Membership Services Manager with projects as needed.

SKILLS/QUALIFICATIONS/EXPERIENCE

  • Work experience in environmental and/or nonprofit sector preferred.
  • Academic background relevant to environmental/marine studies desired but not required.
  • Excellent writing skills and professional phone demeanor.
  • Strong computer skills required, including experience with MS Word and Excel.
  • Experience with Raiser’s Edge or similar database highly preferred.
  • Experience working with interns preferred.
  • Self-motivated, detail-oriented individual with solid communication, interpersonal and organizational skills.
  • Ability to deal with difficult customer service situations over the phone, via email and through written correspondence while maintaining a professional and confident tone and demeanor.
  • Ability to work independently as well as under supervision and the ability to meet deadlines.
  • Must be able to prioritize tasks and construct responses to members using discretion and good judgment.
  • Ability to take initiative and represent the organization with confidence, competence and good cheer.

EDUCATION/TRAINING

Three years of hands-on customer service experience required;

TO APPLY

If you think you have what it takes to join Ocean Conservancy’s team, please apply here.

Ocean Conservancy is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of race, color, national or ethnic origin, religion, age, sex, handicap, pregnancy, sexual orientation, gender identity, or veteran status. Ocean Conservancy is continually seeking to diversify its staff, particularly to broaden opportunities for individuals from demographic groups that are historically underrepresented in the sciences and in environmental advocacy.

Ocean Conservancy is an equal opportunity employer.

Location
  • Washington, D.C.
Department
  • Resource Development
Reports To
  • Director, Membership
Hours
  • Part Time

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