Jobs

We Are Hiring

I.T. Administrator

Position Summary

As the IT Administrator, you will be primarily responsible for providing Ocean Conservancy staff with technical support for all hardware and applications on in-house and cloud based systems and platforms.  Your position is the first point of contact for staff inquiries and requests for assistance. You are responsible for configuring, deploying, upgrading and maintaining all workstations, applications, printers, and other hardware.  In addition, you will be responsible for using Active Directory to provision and decommission user accounts, maintaining equipment inventories, and for providing staff training on software, telephony, audio/video conferencing, and other technologies.  The IT Administrator uses creativity in solving problems and relies on past experience, research and sound judgment to resolve problems and accomplish goals.  Your efforts will support approximately 120 users across seven offices and a dozen remote users.

Specific Responsibilities

  • Take support requests from staff via phone and e-mail, research solutions to issues presented, and resolve requests while keeping staff informed of their issues’ status
  • Conduct IT orientation for new staff
  • Provide technical training to staff on applications and hardware
  • Troubleshoot laptop and desktop software and hardware problems
  • Provide set-up and take-down support in conference rooms for video conferencing, video projection for meetings, and conference calls
  • Maintain up to date IT equipment inventory by tagging and inventorying newly purchased computer, telephone, and network hardware and removing damaged or obsolete equipment from inventory
  • Create and provision user accounts on various platforms, including Exchange Online/365, Skype for Business, Okta identity management, local Active Directory, and cloud storage (Box.com), as well as decommission accounts
  • Troubleshoot issues involving network connectivity and services such as Active Directory, Windows domain membership, DHCP, and DNS
  • Configure and deploy Dell laptop and desktop software images using Symantec Ghost
  • Conduct hardware and software testing and evaluation and assist in purchasing decisions to meet future needs
  • Set up computer and phone equipment for new staff as well as move staff to new desks or offices
  • Create and provision 8×8 VOIP accounts and telephones
  • Assist staff with printing to HP networked and local printers and Toshiba copiers from both Windows and Mac computers
  • Provide e-mail configuration and Wi-Fi access support on mobile devices
  • Provide GoToMeeting and GoToWebinar assistance and training
  • Assist with IT special projects and perform other duties as assigned
  • Be the secondary point of contact for technology support vendors
  • Follow established IT policies and standards to deliver high quality service as well as contribute to the creation of new policies

Position Requirements

You meet or exceed the following:

  • A bachelor’s degree in a scientific or analytical discipline
  • A minimum of 6 years of IT support and/or IT admin work experience
  • A+, Network+, or Microsoft certifications
  • A solid understanding of networking including routers, switches, cabling, Wi-Fi access points and clients, and VPN remote access technology
  • Excellent troubleshooting skills related to computer hardware and software with the ability to quickly resolve moderate to complex issues or suggest alternate solutions
  • Strong knowledge of Windows 10 including configuration, deployment, and patching
  • Significant experience with Microsoft Office 201x productivity suite
  • Solid knowledge of Microsoft Windows Server 2008 or later and the Microsoft Office 365 platform

The Fit

To be a good fit for this position you will be/have:

  • A “roll-up your sleeves” self-starter with a take ownership attitude and a results-oriented approach
  • Ability to prioritize tasks, work on multiple tasks simultaneously, and work with minimal supervision
  • Very organized with strong attention to detail and excellent documentation skills
  • Strong analytical and problem-solving abilities
  • Excellent time management skills
  • Ability to work under the pressure of fast approaching deadlines
  • Outstanding customer service skills and customer focused approach with a high degree of responsiveness and a passion for client satisfaction
  • Dedicated to following the troubleshooting process to closure
  • Aptitude for learning new technologies, systems, and platforms
  • Ability and willingness to accommodate minimal travel when required

To Apply

To be considered for this position, interested candidates must submit a resume and cover letter to jobs@oceanconservancy.org and note position title: IT ADMINISTRATOR #19-08 in the subject line.

 

 

Ocean Conservancy is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of race, color, national or ethnic origin, religion, age, sex, handicap, pregnancy, sexual orientation, gender identity, or veteran status. Ocean Conservancy is continually seeking to diversify its staff, particularly to broaden opportunities for individuals from demographic groups that are historically underrepresented in the sciences and in environmental advocacy.

Ocean Conservancy is an equal opportunity employer.

Location
  • Washington, DC
Department
  • I.T. Services
Reports To
  • I.T. Manager
Hours
  • Full Time

More Open Positions